God save me from IT people who want to be hackers.
One of the IT guys here starts all his messages with a header that reads THIS IS A FLASH MESSAGE FROM “[PRETENTIOUS NICKNAME]”. All the text is in bold. He has an animated picture in his sig. And he lectures us about not having enough storage space on the email servers.
My machine here would never get defragmented if I didn’t know how to do it. More to the point, it would never get defragmented if I didn’t know it needs to be done. It’s not a matter of having gotten an email saying “This needs to be done, we don’t have the time, here’s how”; it just isn’t done, period, unless the user knows to do it and does it.
We had a meeting today, telling us that we need to go through and clean up our own files in a specific way. I can’t give any more details than that, because we essentially weren’t given any. We showed up and were told there was a problem; we were told to check a specific thing. What we weren’t told was what a bad result would look like or how to tell a safe file from a bad file. That’s going to be in an email, on Monday…because of course it wouldn’t have been useful to, say, have a handout ready when we got there. Or, you know, use one of the computers in the room–perhaps the one with the attached projector–to show us the procedure and what to look for. No, he just stood at the front of the room and told us there was a big problem, with a strong undercurrent of “Because you guys know nothing about computers.” Feh. You wanna be a whitehat, go work in the real world, because running IT for local government? Not impressive.